Help Center
Find answers to your questions, explore our documentation, and get the support you need to make the most of Tickety.
Getting Started
Learn the basics of creating events, managing tickets, and setting up your account.
FAQ
Quick answers to the most common questions about using Tickety.
Contact Us
Get in touch with our support team for personalized assistance.
Contents
Getting Started
Welcome to Tickety
Tickety is a comprehensive event management platform that helps you create, manage, and sell tickets for your events. Whether you're organizing a small workshop or a large conference, we've got you covered.
Quick Start Tip
Start by creating your first event using our step-by-step wizard. You can always edit and customize it later.
Key Features
Event Creation
Create and customize events with detailed descriptions, schedules, and venue information.
Ticket Management
Set up multiple ticket types, pricing tiers, and manage inventory efficiently.
Payment Processing
Secure payment processing with multiple payment methods and instant payouts.
Analytics
Detailed insights and reports to track your event performance and sales.
Account Setup
Creating Your Account
-
1
Sign up - Visit our registration page and enter your email address and create a secure password.
-
2
Verify your email - Check your inbox for a verification email and click the confirmation link.
-
3
Complete your profile - Add your organization details, contact information, and payment settings.
Organization Settings
Configure your organization profile to build trust with your attendees:
Organization Name: Your Company Name Contact Email:
support@yourcompany.com Website:
https://yourcompany.com Logo: Upload your brand logo
(recommended: 200x200px) Description: Brief
description of your organization
Event Management
Creating an Event
Follow these steps to create your first event:
Basic Information
- • Event name and description
- • Date, time, and timezone
- • Venue location or virtual event details
- • Event category and tags
Ticket Configuration
- • Ticket types (Early Bird, Regular, VIP)
- • Pricing and availability
- • Sales start and end dates
- • Maximum capacity per ticket type
Event Status Management
Ticket Sales
Setting Up Ticket Types
Create different ticket types to meet your attendees' needs:
Early Bird
Discounted tickets for early registrations
- • Limited quantity
- • Time-restricted sales
- • Higher conversion rates
Regular
Standard pricing for general admission
- • Main ticket type
- • Flexible quantity
- • Standard features included
VIP
Premium experience with extra benefits
- • Exclusive perks
- • Higher price point
- • Limited availability
Sales Analytics
Track your ticket sales performance with key metrics:
Payment Processing
Supported Payment Methods
Fee Structure
Transparent Pricing
Our fee structure is simple and transparent:
- • 2.9% + $0.30 per transaction
- • No setup fees or monthly charges
- • Instant payouts available
Analytics & Reporting
Dashboard Overview
Your dashboard provides real-time insights into your event performance:
Key Metrics
- • Total ticket sales and revenue
- • Conversion rates and funnel analysis
- • Geographic distribution of attendees
- • Peak sales periods and trends
Export Options
- • CSV export for attendee lists
- • PDF reports for financial summaries
- • API access for custom integrations
- • Scheduled automated reports
Integrations
Popular Integrations
Email Marketing
Connect with Mailchimp, SendGrid, and other email platforms.
Zapier
Automate workflows with 2000+ apps through Zapier.
Social Media
Share events on Facebook, Twitter, LinkedIn automatically.
Webhook Configuration
Set up webhooks to receive real-time notifications about ticket sales and other events:
POST https://your-domain.com/webhook/tickety
Content-Type: application/json
{
"event": "ticket.purchased",
"data": {
"ticket_id": "tkt_1234567890",
"event_id": "evt_0987654321",
"customer_email": "customer@example.com",
"amount": 2500,
"currency": "USD",
"created_at": "2024-12-24T10:30:00Z"
}
}
Troubleshooting
Common Issues
Payment Failed
If customers are experiencing payment failures:
- • Check if the payment method is supported
- • Verify billing address matches card details
- • Ensure sufficient funds are available
- • Contact your payment processor if issues persist
Event Not Appearing
If your event isn't visible to customers:
- • Ensure event status is set to "Active"
- • Check that ticket sales dates are current
- • Verify event visibility settings
- • Clear browser cache and refresh
API Documentation
Getting Started with API
The Tickety API allows you to integrate event management into your applications. All API requests require authentication using API keys.
curl -X GET "https://api.tickety.com/v1/events" \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json"
Common Endpoints
Frequently Asked Questions
Creating your first event is easy! Simply click the "Create Event" button in your dashboard, fill out the event details including name, date, location, and ticket information, then publish it to start selling tickets. Our step-by-step wizard will guide you through the entire process.
We support all major credit cards (Visa, Master Card, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Customers can also use buy-now-pay-later services like Klarna and Afterpay for eligible events.
Standard payouts are processed within 2-3 business days. If you're on our Premium plan, you can enable instant payouts which are processed within minutes for an additional small fee. You can track all your payouts in the Payouts section of your dashboard.
Yes! You can customize your event page with your brand colors, logo, custom images, and detailed descriptions. Premium users can also add custom CSS for advanced styling and embed custom HTML widgets for additional functionality.
You can cancel or postpone events from your dashboard. For cancellations, you can choose to automatically refund all attendees or handle refunds manually. For postponed events, you can update the date and automatically notify all ticket holders via email with the new details.
Each ticket includes a unique QR code that can be scanned using our mobile app or web-based scanner. You can also enable manual check-in by searching for attendees by name or email. All check-in data is recorded with timestamps for your records.
Absolutely! You can embed our ticket widget on your website, use our JavaScript SDK for custom implementations, or redirect customers to your branded Tickety event page. All options provide a seamless purchasing experience while maintaining your brand identity.
We offer email support for all users with responses within 24 hours. Premium users get priority support with responses within 4 hours, plus access to live chat during business hours. Enterprise customers have dedicated account managers available via phone and email.
Contact Support
Get in Touch
Can't find the answer you're looking for? Our support team is here to help.
Email Support
support@tickety.com
Live Chat
Available 9 AM - 6 PM EST
Phone Support
+1 (555) 123-4567 (Premium only)
Average response time: 2 hours